FAQ

All clothing pieces you will find here are made of 100% natural linen which is made from the fibers of the flax plant. Linen is the most sustainable fabric and is very light and comfortable to wear.

We ship all orders via Express Courier with the following delivery time after dispatching the order:

1 | Europe – 1 - 4 Days Shipping Time via DHL or DPD Express
2 | US & Canada – 3 to 4 Days Shipping Time via DHL Express
3 | Rest of the world – 2 to 6 Days Shipping Time via DHL or DPD Express

NB: Please note there might be delays due to holidays and non-working days in different countries or Covid 19 pandemic situation.

NB: Please note all shipping times do not include the production time we need to make your pieces.

We ship via DHL express and DPD express couriers.

Yes, you will receive a tracking number after your order is being send.

We do accept exchanges. Here's how to exchange an item:

1 | Contact us at support@linenfairytales.com with information about the exchange.

2 | You will receive instructions for returning the item

3 | Once we receive the returned parcel, we will send you the new one

Please note the following:

- All exchanges must be done within 14 days of delivery

- All returned items must be unwashed, unworn, and undamaged, with all
tags attached

- CUSTOM ORDERS are not subject of exchange due to their specific sizing and changes (unless there is proven defect, wrong size or color)

- We accept one exchange per item

- Please note, all shipping costs are non-refundable.

We do accept returns. Here's how to return an item:

1 | Contact us at support@linenfairytales.com with information about the return

2 | You will receive instructions for returning the item

3 | Once we receive the returned parcel, we will process your refund

Please note the following:

- All returns must be done within 14 days of delivery

- All returned items must be unwashed, unworn, and undamaged, with all tags attached

- CUSTOM ORDERS are not subject of return due to their specific sizing and changes (unless there is proven defect, wrong size or color)

- Please note, all shipping costs are non-refundable.

Please measure your personal bust, waist and hips and compare to our Size Guide to find the perfect size for you.

Yes, we do offer customization on our pieces – please contact us at linenfairytales.com with your request.

Yes, we do offer wholesale. Please contact us at suport@linenfairytales.com with your request.

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