We ship all orders via Express Courier with the following prices and delivery time after dispatching the order:
US & Canada
Rest of the World
|1 - 4 Days
||3 - 4 Days
||5 - 7 Days
|DHL / DPD Express
NB: Please note that there might be delays due to holidays, non-working days or Covid-19 measures in different countries!
NB: Please note that all shipping times do not include production time needed to create your clothing pieces. Please allow 5 - 9 business days to create your clothes, as every linen piece is made particularly for you after placing an order. We are a handmade sustainable brand with one-of-a-kind pieces and we do not have clothes in stock as large fashion retailers. We do not ship on Saturdays, Sundays, or official holidays.
RETURN & EXCHANGE
Change of Heart? We Do Accept Returns & Exchanges.
- All returns & exchanges must be done within 14 days of delivery
- All items must be unwashed, unworn, and undamaged, with all tags attached
- We accept only one exchange per item
- Custom Orders* cannot be returned or exchanged due to their specific sizing and changes (unless there is proven defect, wrong size or color)
- Please note, all shipping costs are non-refundable
*Custom orders are considered items with provided additional information – height, personal measurements, change of fabric, model, etc. which changes the final product.
Here's How to Return or Exchange an Item:
1 | Contact us at firstname.lastname@example.org with information about order
2 | You will receive instructions for returning or exchanging the item
3 | Once we receive the parcel, we will process your refund within 5 - 7 business days.
NB: Declared value increases the possibility of delays/holds at Customs, Linenfairytales is not responsible for any additional duty fees and custom charge
NB: During peak season, allow extra processing time for refunds due to higher than normal volumes. Refunds are visible in the initial payment account, timing depends on your payment method. You’ll receive an email confirmation when your return is completed.